Our Services

Data Protection Privacy Policy

The Centre for Health

Privacy Policy

(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 4 reasons.

1.       We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

 

2.       We have a “Legitimate Interest” in collecting that information, because without it we could not do our job effectively and safely.

 

3.       We also think that it is important that we contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes

“Legitimate Interest”, but this time it is your legitimate interest.

 

4.       Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment ( or age 25, if this is longer ) , but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

 

Your Records are stored,

On paper, in locked filing cabinets and the offices are locked and alarmed out of working hours.

On our office computers, these are password-protected, backed up regularly , and the offices are locked and alarmed out of working hours.

 

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

·         Your practitioner in order that they provide you with treatment.

·         Our reception staff, because they organise our practitioners diaries and allocate appointments and reminders ( but they not have access to your medical history or sensitive personal information)

·         Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details. We also use mailchimp to coordinate our newsletters, so your name and email address may be saved on their server.

 

You have the right to see what personal data of yours we hold,  and you can us to correct any factual errors, Provided the legal minimum period has elapsed, you can also ask us to erase your records.

 

We want you to be absolutely confident that we are treating your personal  data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

 

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain, complaints need to be sent to what is referred to as the Data Controller, here are the details for that.

 

Joanna Keyte

[email protected] health.org.uk

01293 780442

 

Centre for Health

Caledonian House

Reigate Road

Hookwood

Surrey

RH6 0AP.

 

 

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

 

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