Treatments and Therapies

Privacy

The Centre for Health Privacy Policy

Why we collect your personal data and what we do with it

When you supply your personal details to this clinic they are stored and processed for 4 reasons;

1.    We are required to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. It is within your rights to refuse to provide the information however if you were to do that we would not be able to provide treatment. We think it is important that we contact you to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes 'Legitimate Interest' however this time it is your legitimate interest. Provided we have your consent we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time, just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment. After this period you can ask us to delete your records if you wish. Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your Records are stored on paper, in locked filing cabinets. The offices are locked and alarmed out of working hours.

On our office computers which are password-protected and backed up regularly. The offices are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data;

·       Your practitioner to enable them to provide you with treatment.

·       Our reception staff because they organise our practitioners diaries and allocate appointments and reminders ( however they not have access to your medical history or sensitive personal information)

·       Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details. We also use mailchimp to coordinate our newsletters, so your name and email address may be saved on their server.

You have the right to see what personal data of yours we hold and you can ask us to correct any factual errors. Provided the legal minimum period has elapsed you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal  data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way you have the right to complain. Complaints need to be sent to what is referred to as the Data Controller. Please see details below.

Joanna Keyte

[email protected]

01293 780442

Centre for Health

Caledonian House

Reigate Road

Hookwood

Surrey

RH6 0AP.

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Data Protection

Centre for Health fully complies with Data Protection Legislation and Medical Confidentiality Guidelines. Please note information submitted to Centre for Health over this website is normally unprotected until it reaches us. Users should not send confidential details by email, unless specifically requested by Centre for Health.

Copyright

All content on this site is © Centre for Health. All other rights reserved.



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